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« An Amtrak Experience | Embracing Personality™ »
October 9, 2007
Flight Attendant With Personality
Posted by Brad Abare | Filed under: Experience
I hopped a late-night flight from Atlanta to Roanoke, Va. last night. The 60-minute flight was a small puddle jumper jet with one flight attendant. After typical delays, I arrived early this morning a couple hours later than I should have.
The pain and drain of travel were dulled a bit last night by a flight attendant with spunk. Angela weaved her own personality into the obligatory flight-speak. She made us laugh. People clapped when she was done. Angela ended the flight by informing us that anyone who had complaints about the flight experience could write those on a one hundred dollar bill and leave them with her as we de-boarded the plane.
I've said it before, the personality of your people represent the personality of your business.
What is yours saying?
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